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Customer reviews of M Cars

At M Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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M Cars

M Cars
5
4.9

Based on 94 customer reviews

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  • 5

    wouldn't recommend based on my experience

    By charlotte b on 17 February 2017 | Purchase not verified

    Bought the ford focus in december 2016 for £1000. Day after i bought it I paid out £300 pounds for break pipes and a new exhaust even though the advert stated it had just had a new exhaust. Also, the passenger window didn't open, needed a new motor which i didn't get fixed. Jan 2017 (7weeks after buying it) the gearbox was playing up, I had it recovered back to the dealer to repair it and approx 2 weeks later I got it back. Although a refurbished gearbox had been put in the problem was still there but the car was actually cutting out at this point, the same day I got it back. I asked for a refund and was given £700 back taking the used mileage into consideration and the dealer recovered the car at his cost this time. I personally never saw anything to suggest it was used as a mobility car but maybe i missed something, I was under the impression that mobility cars are usually kept in good condition. I then took this dealers advice and bought a 'new car for peace of mind'.

    Reply from M Cars on 18/02/17

    Hi Charlotte, I feel your side of things is a little unfair. 1 New brake pipes, the MOT station I use are also used by the local authority for taxi tests so I feel they are a trusted source, they advised brake pipes but at no point suggested replacing, I asked you to bring the car back but you pointed out it wasn't a possibility due to the distance. 2 Automatic gear box, the box did fail but you had covered almost 3000 miles in the 2 months you had the car, the car was booked in whilst areconditioned box was sourced and fitted, the garage along with myself continually pointed out we would like the car for a few days for road tests to make sure all was well but once again it wasn't convenient, I spent almost £700 attempting to put right an issue on a 15 Year old Focus which I think is above and beyond my duty of care Once again I can only apologise you were left unimpressed but I feel I tried my best at all times


  • 5

    Great Service

    By Owen W on 11 February 2017 | Purchase not verified

    I recently bought a car from M Cars. It was my first time buying a car and Andrew provided a genuine experience. I was provided with key information and all documents before buying the car. Andrew even got the coil spring fixed before buying. A genuine honest salesman, thank you for your service!

    Reply from M Cars on 12/02/17

    Thanks Owen, nice to meet you and your partner.


  • 5

    met a decent car trader for once

    By stan M on 08 February 2017 | Purchase not verified

    I went to see a bmw they had advertised expecting the usual from a trader but I was very surprised after meeting Andy and him showing me round the car it was exactly as described there was no pushing I got what I expected for my part ex and came away satisfied I would certainly recommend him to anyone looking for a value for money car and definiatly do a deal with him again

    Reply from M Cars on 11/02/17

    Pleased you're happy with the BMW, it was a nice car


  • 5

    Happy with my purchase

    By Paul B on 29 November 2016 | Purchase not verified

    Bought a Citroen on Sunday (27th Nov) from M Cars. Helpful, friendly salesman. I Was working but was able to make an appointment to have a test drive on the afternoon. Car (2004) seems to be in very good condition for its year. If it lasts until the MOT in March then I will be delighted.

    Reply from M Cars on 29/11/16

    A pleasure to meet you and your father, nice and easy to deal with from my side as well, I will buy the car back when you're/if you're ready to change


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